If you need assistance with a computer system or network problem during business hours, please open a request using our online form https://berkeley.service-now.com/ess/. After hours, you may use the Report a Problem link at the top of this page for major or emergency outages.

Our business hours are 8:00 am - 5:00 pm Monday through Friday.



All Services Operational


Active Incidents


There are currently no active incidents.


Active Scheduled Maintenance


There are currently no active scheduled maintenance events.


Planned Maintenance


2020-08-15 23:15:00 PDT

ServiceNow vendor data center work and brief outage affecting berkeley.service-now.com (ServiceNow ITSM/HR) during this maintenance window.

CMR: CHG0033835


2020-09-11 19:00:00 PDT

IST Services will be upgrading the ServiceNow Telecom Catalog to a more current version (Orlando) of ServiceNow Friday, September 11th, from 7:00pm to 10:00pm.

The system will be up and available during this time but users may encounter performance degradation and unexpected inconsistencies during the upgrade.

CMR: CHG0033830