If you need assistance with a computer system or network problem during business hours, please open a request using our online form https://berkeley.service-now.com/ess/. After hours, you may use the Report a Problem link at the top of this page for major or emergency outages.

Our business hours are 8:00 am - 5:00 pm Monday through Friday.



All Services Operational


Active Incidents


There are currently no active incidents.


Active Scheduled Maintenance


There are currently no active scheduled maintenance events.


Planned Maintenance


2020-11-17 18:45:00 PST

Tuesday, November 17th, the Telcat ServiceNow system will have a quarterly/security patch applied Orlando patch 8 HotFix 1.

No outage is expected during patch window.

CMR: CHG0034045


2020-11-12 22:00:00 PST

CalNet Services will be pointing Berkeley Person Registry (BPR) to a different back-end LDAP cluster.

This will require a server restart and expect 5 minutes of downtime, but have planned on 60 minutes as a contingency.

CMR: CHG0034016


2020-11-01 07:00:00 PST

bCourses tools, including Add People and Roster Photos, will be unavailable on Sunday, November 1st from 7:00am-12:00pm due to scheduled maintenance.

CMR: CHG0033992


2020-11-05 05:00:00 PST

Network Services are replacing the Manage My Keys AirBear2 key manager with the new WiFi Keys service.

CMR: CHG0034029


2020-11-05 05:00:00 PST

Network Services will migrate the network AAA system to a new back-end database for user wireless tokens.

CMR: CHG0034029


2020-11-01 05:00:00 PST

The Student Information System (SIS) will perform maintenance on Sunday, November 1st from 5:00am to 12:00pm.

CMR: CHG0033992


Planning | 2020-10-28 13:12:06 PDT

The Student Information System (SIS) will perform maintenance on Sunday, November 1st from 5:00am to 12:00pm. This is 2 hours earlier than previously communicated to accommodate recent Oracle critical patch updates.