Incident Details

This page contains all current information on the status of this incident.



Start

2020-10-15 08:16:00 PDT


End

2020-10-22 09:00:00 PDT


Severity

Minor Outage


Current Status

Resolved


Services Impacted

- Network Services


Impact Analysis

It has been discovered that the Wi-Fi services are once again not working in:

Earl Warren Hall University Hall Oxford Tract and Greenhouses NAF


Description

The WAPs have lost connectivity to the network due to a failure to renew their DHCP leases. The Network Operations Team is diagnosing the problem.

INC: INC1141430



Timeline

2020-10-22 09:00:00 PDT

This issue has since been resolved.

2020-10-19 13:01:24 PDT

Wi-Fi has been restored to the previously affected areas. This is being considered an interim fix and the Network Team is continuing to monitor.

2020-10-19 06:41:43 PDT

This is directly related to the DHCP services issue. The Network Operations Team is diagnosing the problem.

2020-10-16 16:11:08 PDT

Service has been restored and we will monitor throughout the weekend for reemergence.

2020-10-16 13:42:10 PDT

The DHCP service to campus is currently being supported in a reduced redundancy state. This can cause delays in address allocation for connections to the networks but should not cause further outages.

2020-10-16 13:09:59 PDT

Access to NetReg has been disabled as part of the troubleshooting for root cause on this issue.

2020-10-16 10:37:23 PDT

Network Services is troubleshooting an issue that is having an impact on DHCP on multiple areas. The Wi-Fi was just the first part of the network that displayed the error.

2020-10-15 08:16:00 PDT