Incident Details

This page contains all current information on the status of this incident.


2020-09-17 14:12:00 PDT


2020-09-17 18:20:00 PDT


Minor Outage

Current Status


Services Impacted

- Learning Services

Impact Analysis

Kaltura Users


Kaltura is unavailable at this time and there is no access to My Media or Media Gallery or embedded videos in bCourses.


2020-09-17 18:30:00 PDT

Resolved – Earlier today we saw a brief period of intermittent API errors in Kaltura. The vendor has now reported the issues have been fixed.

2020-09-17 18:20:00 PDT

Kaltura reported the issue was resolved at 6:20pm. Access to My Media, Media Gallery, and embedded videos has been restored.

2020-09-17 15:00:58 PDT

Service has been restored to API, KMS/KAF and KMC and the vendor is monitoring the service.

2020-09-17 14:50:26 PDT

Kaltura appears to be working again on the Berkeley campus, but the vendor is only reporting Our teams have identified the issue affecting API, KMS/KAF and KMC.

The team is working to restore normal service as quickly as possible.

2020-09-17 14:12:00 PDT