Incident Details

This page contains all current information on the status of this incident.



Start

2020-08-13 08:13:00 PDT


End

2020-08-13 09:57:00 PDT


Severity

Minor Outage


Current Status

Resolved


Services Impacted

- Telecom Services


Impact Analysis

Pinnacle Users


Description

The Telecom Catalog system is experiencing connection problems to our Pinnacle billing system due to an unscheduled outage.

While customers can submit service requests without a chart-string, some features are not currently available.

Campus customers cannot change chart-strings or do subscriber re-assignments.

Telecom staff cannot close requests. Service Providers cannot update Pinnacle. Please send questions to telecom@berkeley.edu.



Timeline

2020-08-13 09:57:00 PDT

The issue has since been resolved and the systems is now operational.

2020-08-13 08:13:00 PDT